ActiveHealth Frequently Asked Questions (FAQs)
Frequently Asked Questions
Create Your Personal Health Record
ActiveHealth Customer Service 1-888-227-6539
General FAQs
Who is ActiveHealth?
ActiveHealth Management is a company focused on health care quality. ActiveHealth works with health plans to help their members reach their health goals and improve their medical care.
Do I have to pay anything extra for ActiveHealth services?
No! ActiveHealth's services are part of your current benefits. There is no extra cost to you.
Where does ActiveHealth get its information about Uniform Medical Plan members?
ActiveHealth has access to the same medical and pharmacy claims information that Uniform Medical Plan has.
Will ActiveHealth share my health information with anyone?
If ActiveHealth identifies a possible gap in your medical care, the information may be shared with you and your doctor. The information is mailed in a letter called a Care Consideration, which provides the information that was identified as a gap. It is up to you and your doctor to determine whether or not to act on the Care Consideration. ActiveHealth follows all federal and state laws regarding the protection of personal health information. All information is completely secure, confidential, and in full compliance with state and federal laws, including HIPAA.
Do these programs affect what is covered by Uniform Medical Plan in any way?
No. The ActiveHealth programs have no effect on what is – or is not – covered by your health plan. This benefit is being offered to help you be as healthy as possible and reach your health goals.
Informed Care Management FAQs
What is Informed Care Management?
Informed Care Management helps people with diabetes, congestive heart failure, or coronary artery disease reach their best health by working one-on-one with a nurse over the phone.
Is working with an Informed Care Management nurse a substitute for a doctor's visit?
No, just the opposite. Your nurse is an added resource who can help you work more effectively with your doctor.
Are covered family members eligible for Informed Care Management?
Covered family members who are at least 18 years old are eligible for Informed Care Management if they have diabetes, congestive heart failure, or coronary artery disease. ICM is not available to retirees covered by Medicare.
What if I don't want to participate in Informed Care Management?
The program is voluntary and you can choose to decline participation any time.
Care Consideration FAQs
What is a Care Consideration?
A Care Consideration is a personalized letter mailed from ActiveHealth that provides you with information about a potential gap in your health care. This Care Consideration recommends that you talk with your doctor about the information provided. Only you and your doctor can determine what is the best treatment for you.
Why do I need Care Considerations? Wouldn't my doctor already know about any health issues?
Doctors don't always have all of a patient's health information, especially if the patient is seeing more than one doctor. Because ActiveHealth works with your medical plan, it may have a more complete picture of all health care you have received.
What if my doctor disagrees with a Care Consideration?
Your doctor knows your health best. The Care Consideration recommends that you speak with your doctor about the information and determine what is the best treatment for you.
ActivePHR FAQs
What is ActivePHR?
ActivePHR is a secure personal health record (PHR) that can make it easy to keep health-related information for you and your family organized and at your fingertips. Every time you receive health care through your health plan, the claims information is automatically updated in your ActivePHR.
Can my covered family members have their own ActivePHR?
Yes, adult family members can have their own personal health record. Minor dependents cannot access ActivePHR directly, but their parent/guardian can maintain a personal health record for them.
Should I be concerned about having my health information online?
No. Your ActivePHR is protected on a secure website that requires you to set up a unique user ID and password. Only you can see the information in your ActivePHR, unless you choose to give someone your unique ID and password. ActivePHR is secure and confidential, meets all state and federal laws, including HIPAA, regarding protection of personal health information.
Can I print the information in my ActivePHR?
Yes, within the PHR you will have the ability to print out a health summary.
