Contact UMP

How to submit a complaint or appeal

Customer Service

Call 1-888-849-3681, Monday-Friday, 7 a.m.–5 p.m. Pacific Time (TTY users: 711).

E-mail contact form

Prescription Drug Customer Service

WA State Rx Services
1-888-361-1611
Monday-Friday, 7:30 a.m.–5:30 p.m. Pacific Time
TDD: 1-800-433-6313

Network Mail-Order Pharmacies
Hours for all: Monday-Friday, 7:30 a.m. – 5:30 p.m.
Postal Prescription Services (PPS) 1-800-552-6694
BioScrip 1-877-316-8921

Specialty Drugs - BioScrip
1-877-316-8921
Customer Service is open 24 hours a day, 7 days a week (including holidays). Orders received after 1 p.m. Pacific Time will be filled the next business day.
How do I order specialty drugs?

Eligibility and Enrollment

PEBB Benefit Services
1-800-200-1004 or 360-725-0440
Monday-Friday, 8 a.m. to 5 p.m.
www.pebb.hca.wa.gov

Address or Name Changes

Active Employees:  Contact your personnel, payroll, or insurance office.

You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. Name changes can only be done through your personnel, payroll or insurance office.

Retirees:
Toll-free 1-800-200-1004
Local 360-725-0440

Providers

Please contact Regence BlueShield at 1-888-849-3682.

To obtain any UMP publication in another format (such as Braille or audio), call our Americans with Disabilities Act (ADA) Coordinator at 360-923-2714. TTY users (deaf, hard of hearing, or speech impaired) may call this number through the Washington Relay Service by dialing 711.