Contact UMP

Health care providers may want to call our Provider Services numbers.

UMP Customer Service

1-800-762-6004 or 425-670-3000 (Seattle area), Monday-Friday, 8 a.m.–6 p.m. Pacific Time

E-mail contact form Order publications online

Prescription Drug Customer Service

WA State Rx Services 1-888-361-1611 Monday-Friday, 7:30 a.m.–5:30 p.m. Pacific Time TDD: 1-800-433-6313	Mail Order: Wellpartner 1-800-417-8590 Monday-Friday, 7:30 a.m.–5:30 p.m. Pacific Time
Register for your online pharmacy account for mail-order refills or to check the status of a prescription.
Specialty Drugs - BioScrip 1-877-316-8921 Customer Service is open 24 hours a day, 7 days a week (including holidays). However, orders received after 1 p.m. Pacific Time won't be filled till the next business day. How do I order specialty drugs?

Informed Care Management

ActiveHealth Management
1-888-227-6539

Eligibility and Enrollment Questions

PEBB Benefit Services
1-800-200-1004 or 360-412-4200
Monday-Friday, 8 a.m. to 5 p.m.
www.pebb.hca.wa.gov

Address or Name Changes

Active Employees: Contact your personnel, payroll, or insurance office.

Active employees with access through Employee Self Service (ESS) on the Department of Personnel's website may update their address there. However, you cannot update your name through ESS.

Retirees:
Health Care Authority
P.O. Box 42684
Olympia, WA 98504-2684

To obtain any UMP publication in another format (such as Braille or audio), call our Americans with Disabilities Act (ADA) Coordinator at 360-923-2805. TTY users (deaf, hard of hearing, or speech impaired), call 360-923-2701 or toll-free 1-888-923-5622.